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Gazelle Customer’s Q&A
Gazelle FAQs
What is the process for selling a device on Gazelle?
To sell a device on Gazelle, the process is as follows:
- Find the device or model on the Gazelle site.
- Describe the condition of the device.
- Send the device to Gazelle.
- Accept the trade-in offer.
In more detail, after finding the exact device and describing its condition, an instant offer will be generated. If the offer is accepted, a prepaid shipping label will be emailed for sending the device. Once Gazelle receives the device, their inspection experts will confirm the offer. After the offer is accepted, payment will be made via check, PayPal, or Amazon gift card. It's important to note that the offer expires after 30 days. If the device sent in matches the make, model, and condition provided online, the payment amount presented will be issued. There are no hidden fees and setting up a Gazelle account is free.
How long has Gazelle been in business?
Gazelle, an e-commerce company that recycles used electronic devices, was founded in 2006. This means that as of 2024, Gazelle has been in business for 18 years. Please note that there are multiple companies named Gazelle, so this information is specific to the e-commerce company that recycles electronic devices..
About gazelle.com Prices and Cost?
Gazelle.com is a platform where users can buy and sell used electronics. The site offers a variety of devices, including iPhones, Samsung Galaxy phones, iPads, and more. For example, an iPhone 11 64GB (Unlocked) is priced at $229.99, while an iPhone 12 64GB (Unlocked) is available for $284.99. Gazelle also offers a rental service, with monthly payments starting at $19.99. Additionally, the site runs sales events, such as a Cyber Week sale, where customers can save up to 40% off original pricing. It's important to note that the prices can vary based on the condition and model of the device..
How does Gazelle determine device condition?
Gazelle determines the condition of a device by asking the seller to answer a few basic questions. These include: the carrier, the model number, if the device powers up, if it is fully functional with full-screen lighting, if there are any cracks, and the overall cosmetic condition. Gazelle also pays particular attention to the screen, edges of the phone's body, and its back casing. This process helps provide clarity on what the device is worth.
About gazelle.com Popular Products and Services?
Gazelle.com is a leading reCommerce company that specializes in buying and selling pre-owned consumer electronics. The company offers simple selling options by purchasing used smartphones, tablets, and more from customers. These devices are then inspected, certified, and sold to consumers looking for a cost-effective way to stay connected. Gazelle.com provides a platform for customers to sell their iPhone, Samsung Galaxy, iPad, and other electronics for cash. Additionally, customers can also buy used iPhones, iPads, and other cell phones. The company has served more than one million customers, indicating its popularity and trust in the market. Gazelle.com also offers services for buying and selling high-end smartphones, laptops, or tablets in bulk. The company started its journey in 2007 and launched its online trade-in service in 2008. In 2014, it started selling certified pre-owned devices, providing consumers a great alternative to buying new smart devices. Today, Gazelle.com is a flourishing e-commerce business and the nation's leading consumer electronics trade-in site..
What are the benefits of using Gazelle.com?
Gazelle.com offers several benefits. It serves as a one-stop shop for buying and selling used phones and other electronics. The platform is easy to use, and the process of buying and selling devices through Gazelle is fast and straightforward. All devices are inspected before they’re sold, and buyers receive additional protections such as a 30-day refund policy. Gazelle also provides instant online quotes and free shipping for sellers. The company offers different models of the Gazelle exercise machine, each designed to build muscle tone and boost fitness. The machine is low impact, making it a great option for people with joint pain. It can be configured for multiple exercises, targeting different muscles in the arms, back, thighs, calves, and glutes. The number of calories burned on the Gazelle is impacted by many factors, including weight, workout intensity, and the specific Gazelle model used. The Gazelle models also fold flat for easy storage.
How does Gazelle.com ensure device quality?
Gazelle.com ensures device quality through a process known as Gazelle Certification. This involves a rigorous inspection process with a 30-point functional and cosmetic inspection. This process ensures that the devices are in accurate cosmetic condition and perfect working order. Additionally, all devices are reset to factory settings prior to shipment. Gazelle.com also offers a warranty for phones and tablets bought through their online store, which covers any accidental damage, as well as any other issues that could arise with the device after the first 30 days.
About gazelle.com Payment Method?
Gazelle.com accepts various payment methods. These include all major credit cards such as Visa, MasterCard, American Express, and Discover. Other accepted payment methods are PayPal, Katapult, and Affirm. Additionally, Gift Cards issued by these companies are also accepted at checkout. Gazelle.com does not currently accept or provide any Gazelle Gift Cards. When it comes to trade-ins, Gazelle.com pays out via check, PayPal, or Amazon gift card. The choice of payment method determines how long funds take to reflect on your account. For example, PayPal or Amazon payments take 2 business days, while Checks take 7 to 10 days.
What is the process for trade-ins on Gazelle?
The process for trade-ins on Gazelle is straightforward. First, visit the trade-in page on Gazelle's website. Then, select the device type, make, and model of the device you want to trade in. You'll also need to answer a few questions about the condition of the device. Based on your answers, an instant offer will be generated. If you accept the offer, a prepaid shipping label will be emailed to you. Use this label to send your device to Gazelle. Once Gazelle receives the device, their inspection experts will look over your device and confirm the offer. After you accept the final offer, you’ll be paid out via check, PayPal, or Amazon gift card. There is no cost to setting up a Gazelle account, and there are no hidden fees. As long as the device you send in matches the make, model, and condition provided online, Gazelle promises to issue the payment amount that was presented to you.
gazelle.com Return Policy?
Gazelle.com has a 30-day return policy. Items must be returned within 30 days of the order delivery date. The returned items must be in the same condition as they were delivered in. All items are inspected within 5 - 7 business days after receipt. The refund will reflect back to the original payment method in 3 - 5 business days after the return is accepted. Returns are only valid within the United States. Gazelle does not offer exchanges or replacements on orders.
As for the shipping policy, shipping times and cost vary depending on the location and the shipping method chosen at checkout. Gazelle offers standard shipping (5 - 7 business days), priority shipping (3 - 4 business days), and expedited shipping (2 - 3 business days). Orders are processed within 2 - 3 business days after being placed. Shipping is provided by FedEx Ground, FedEx Home Delivery service, or USPS. Gazelle ships within the U.S. and does not ship to P.O. boxes or APO addresses or internationally..